Hello Tarra,
Thank you for taking the time to share your feedback about your recent experience with our company. We apologize that our product did not satisfy your expectations, however we would like to address inaccuracies in your review.
You mentioned that the jacket is “not as pictured.” It seems that you may have assumed the jacket’s pockets were navy blue and not black as the product description does not indicate that the pockets are navy blue.
Additionally, you mentioned that the drawstring was gray. We have triple checked all the “accelerator” jackets in our inventory & confirmed all the drawstrings are in fact mint blue as pictured. We take great pride in the quality and advertising of our products, thus we have strict quality control procedures in place.
We would appreciate it if you could provide us with more specific details (photos) or contact us directly (info@theuntamedarticles.com) so that we can investigate this matter further.
We genuinely value our customers and it is always our goal to ensure their satisfaction. Please reach out to our customer service team at info@theuntamedarticles.com, so that we can discuss this matter in further detail & reach a suitable solution.
Once again, we apologize for any inconvenience caused, we hope to have the opportunity to improve your overall experience. We appreciate your feedback and thank you for bringing your concern to our attention.
Best Regards,
Brianna
The Mastermind/CEO
The Untamed Articles
